Enerfria ("we", "our", "us") is committed to protecting the privacy of your personal data. This policy explains how we collect, use, share, and protect your information in the context of our bioclimatic design activities.
1. Data We Collect
- Identification Information: Last name, first name, postal address, email address, phone number.
- Project Information: Details regarding your construction or renovation project (location, building type, surface area, passive cooling needs).
- Communication Data: History of our exchanges via email, phone, or the contact form.
- Technical Data: IP address, browser type, pages viewed on enerfria.com, connection time (collected via essential cookies).
2. Purposes of Processing
We use your data to:
- Respond to your inquiries and provide you with our bioclimatic architecture study services.
- Prepare quotes and technical proposals for natural ventilation solutions.
- Send you information related to your project (follow-up, changes).
- Improve our website and services (anonymous audience analysis).
- Comply with our legal and regulatory obligations.
3. Legal Basis & Retention
Processing is based on the performance of a contract (quote, assignment) or on your explicit consent (for the newsletter). Your data is retained only for as long as necessary for the purposes described, or to comply with our legal obligations (e.g., invoicing: 10 years).
4. Data Sharing
Your personal data is neither sold nor rented. It may be shared with:
- Our technical partners (specialized engineering firms) strictly necessary for the progress of your project, with prior agreement.
- Legal authorities if required by law.
- Our service providers (web host, project management tool) who act under our instructions and with security guarantees.
5. Your Rights
In accordance with the GDPR, you have the following rights regarding your data:
Right of Access and Rectification
Access and correct your information.
Right to Erasure
Request the deletion of your data.
Right to Restriction
Temporarily restrict processing.
Right to Object
Object to processing for legitimate reasons.
To exercise these rights, contact our Data Protection Officer (DPO) at: dpo@enerfria.com.
6. Security
We implement appropriate technical and organizational measures (encryption, secure access, backups) to protect your data against any unauthorized access, disclosure, alteration, or destruction.
7. Contact
For any questions regarding this policy, you can contact us:
Enerfria – Bioclimatic Design
By email: contact@enerfria.com
By mail: [Headquarters Address, France]
This policy may be updated. The current version is always the one published on www.enerfria.com.